Cancellation & Refund Policy

At MR RICH ROYAL, we strive to provide our customers with a seamless shopping experience. However, we understand that sometimes cancellations or returns may be necessary. Please read our policy carefully.

1. Order Cancellation

  • Orders can only be canceled before they are shipped. Once the order is dispatched, cancellation is not possible.
  • To cancel an order, please contact our customer support at mrrichroyal.com@gmail.com or call us at 8368043199.
  • If the order is prepaid, the refund will be initiated to the original payment method within 5-7 business days.

2. Return & Exchange Policy

  • Returns are accepted within **7 days** of delivery.
  • The item must be **unused, unwashed, and in original packaging** with all tags intact.
  • Products that are **damaged, altered, or missing tags** will not be eligible for return.
  • To initiate a return, contact our customer support at mrrichroyal.com@gmail.com or call **8368043199**.

3. Refund Process

  • Once we receive the returned item, we will inspect it and process the refund within **5-7 business days**.
  • Refunds will be issued to the original payment method or as store credit.
  • For **Cash on Delivery (COD)** orders, refunds will be issued via **bank transfer or cheque**.

4. Non-Returnable Items

  • Items purchased on **sale or clearance** are not eligible for return/refund.
  • Personalized/customized products are non-returnable.
  • Innerwear, socks, and accessories cannot be returned due to hygiene reasons.

5. Contact Us

If you have any questions about our Cancellation & Refund Policy, feel free to reach us:

Email: mrrichroyal.com@gmail.com
Phone: 8368043199

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